Jlive app Privacy Policy — Your Data, Your Rights

This Privacy Policy jlive appapplies to all users of the website and mobile application. By registering, logging in, or using any service on jlive app, you agree to abide by this Privacy Policy.

We believe your personal data belongs to you. It is our ethical responsibility to inform you before using it. That is why this document is written in plain, straightforward language — free from legal jargon.

jlive app An online gaming platform built for Bangladeshi users, offering cricket betting, Live Casino, slots, lottery, and more. Providing certain personal data is required to use the platform — this policy explains how that data is managed.

jlive app We only collect information that is necessary to provide our services — nothing more. The table below outlines what data we collect and why:

Information provided during registration is given voluntarily. However, certain details are required to create an account or access specific services — for example, withdrawals cannot be processed without KYC verification.

jlive app Collected data is used solely for the purposes listed below — nothing more:

• Account Management: To handle registration, login, password recovery, and account security.
• Payment Processing: To process deposits and withdrawals securely and to prevent fraud.
• Customer Support: To resolve your issues quickly and assist you with full context of your previous interactions.
• Personalized Experience: To show you game suggestions, offers, and promotions tailored to your preferences.
• Security Monitoring: To detect unauthorized access, multiple accounts, or suspicious activity.
• Legal Obligations: Storing and reporting data as required by regulatory authorities.
• Service Improvement: To analyze usage patterns and continuously improve the platform.

jlive app Your information may be shared only in limited, specific circumstances with the following parties:

• Payment Partners: Only the information necessary to complete transactions is shared with payment gateways such as bKash and Nagad. They also operate under strict privacy policies.
• Game Providers: Third-party game providers may use limited data to operate their games. This data is used solely to improve gameplay.
• Legal Authorities: Sharing data in response to a court order or a lawful request from a regulatory authority is a legal obligation — and is also necessary for your own protection.
• Technology Partners: Cloud storage or cybersecurity partners may access only the limited data needed for their specific function, and they are contractually bound to our privacy standards.

Your data is not shared with anyone beyond the parties listed above. Under no circumstances is your information ever sold.

jlive app This website uses cookies and similar technologies. Cookies are small text files stored in your browser that help recognize you on return visits.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

jlive app We use industry-leading security measures to protect your data. Our security layers include:

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Identity is verified by sending a one-time OTP to your mobile number at login.
• Firewall & DDoS Protection: Advanced firewalls protect against unauthorized access and attacks.
• Regular Security Audits: Third-party security experts regularly audit and test our systems.
• Data Backup: Data is backed up in encrypted form on secure servers.
• Staff Training: Only authorized personnel can access user data, and they are bound by confidentiality agreements.

jlive appAs a user, you have the following rights over your personal data:

To exercise any of these rights support@jliveapp.comEmail us or reach out via live chat. We will respond within 30 business days.

jlive app Strictly for adults (18+). We do not knowingly collect any information from individuals under the age of 18.

• Age verification is carried out at the time of registration.
• Any data belonging to a minor found in our system will be deleted immediately.
• KYC verification is mandatory if a user is suspected to be underage.
• If you suspect a minor is using the platform, contact our support team right away — we will act promptly.

We do not retain your data longer than necessary. Retention periods are outlined below:

• Account Information: For the full duration the account is active, and up to 5 years after closure.
• Transaction Records: Up to 7 years, as required by law.
• Customer Support Records: Up to 2 years after the issue is resolved.
• Log Files & Device Information: Up to 1 year for security analysis purposes.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: support@jliveapp.com
• Live Chat: Available 7 days a week, 24 hours a day
• Response Time: Up to 30 business days

Your concerns will be taken seriously and resolved promptly. Any future changes to this Privacy Policy will be updated on this page with a date, and significant changes will be communicated in advance via your registered email or mobile number.